Privacy Policy

Last Updated: December 29, 2024

Apparent Group Limited ("Company," "we," "us," or "our") operates PolyRead AI (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using PolyRead AI, you consent to the data practices described in this Privacy Policy.

1. Company Information

Apparent Group Limited

Business Address: Flat/RM 05-06, 18/F, Hollywood Plaza, 610 Nathan Road, Kowloon, Hong Kong

Country: Hong Kong SAR

Contact: support@polyreadai.com

Data Protection Contact: privacy@polyreadai.com

2. Information We Collect

2.1 Information You Provide

Account Information:

Name

Email address

Password (encrypted)

Payment information (processed by our payment provider)

Profile Information:

User preferences and settings

Professional information (optional)

Communication preferences

Content You Submit:

Text scripts for audio generation

Voice samples for voice cloning

Uploaded documents (PDF, ePub, etc.)

Feedback and support requests

2.2 Information Collected Automatically

Usage Data:

Features used and actions taken within the Service

Audio generation history and statistics

API usage logs

Session duration and frequency

Device and Technical Information:

IP address

Browser type and version

Device type and operating system

Referring website

Pages visited and time spent

Cookies and Tracking Technologies:

Session cookies (essential for Service functionality)

Preference cookies (to remember your settings)

Analytics cookies (to understand Service usage)

2.3 Information from Third Parties

Authentication Providers:

If you sign in using third-party services (Google, Apple, etc.), we receive basic profile information as authorized by you.

Payment Processors:

Our payment provider (Stripe) shares transaction confirmations and subscription status. We do not store full credit card numbers.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Providing the Service

Creating and managing your account

Processing text-to-speech requests

Creating and storing voice clones

Delivering generated audio content

Processing payments and managing subscriptions

3.2 Improving the Service

Analyzing usage patterns to improve features

Debugging and fixing technical issues

Developing new features and capabilities

Training and improving our AI models (see Section 5)

3.3 Communication

Sending transactional emails (receipts, account updates)

Responding to support requests

Sending product updates and announcements (with your consent)

Notifying you of Terms or Policy changes

3.4 Security and Compliance

Detecting and preventing fraud or abuse

Enforcing our Terms and Conditions

Complying with legal obligations

Protecting our rights and the rights of others

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

Provider Type	Purpose	Data Shared
Cloud Hosting	Infrastructure	Encrypted data storage
Payment Processing	Billing	Transaction details
Email Services	Communication	Email address, name
Analytics	Service improvement	Anonymized usage data
Customer Support	Issue resolution	Account and inquiry details

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

Comply with legal obligations

Protect our rights or property

Prevent fraud or security threats

Protect the safety of users or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. AI Training and Your Data

5.1 Text Input

Text you submit for audio generation is processed in real-time and is not used to train our AI models without your explicit consent.

5.2 Voice Samples

Voice samples you upload for voice cloning are used solely to create your personal voice clone. We do not use your voice samples to train general-purpose voice models or share them with third parties.

5.3 Opt-In Training

We may occasionally invite users to opt-in to contributing anonymized data to improve our models. Participation is entirely voluntary and clearly disclosed.

5.4 Generated Audio

We do not claim ownership of or use your generated audio content for any purpose other than delivering it to you.

6. Data Retention

6.1 Account Data

We retain your account information for as long as your account is active. After account deletion, we retain certain data for up to 90 days for backup and legal compliance purposes.

6.2 Generated Content

Generated audio files are stored for your convenience

Files may be automatically deleted after 12 months of account inactivity

You may delete your generated content at any time through the Service

6.3 Voice Clones

Voice clone data is retained while your account is active. Upon account deletion, voice clone data is permanently deleted within 30 days.

6.4 Logs and Analytics

Server logs are retained for up to 90 days

Anonymized analytics data may be retained indefinitely

7. Data Security

We implement industry-standard security measures to protect your information:

7.1 Technical Measures

Encryption in transit (TLS/SSL)

Encryption at rest for sensitive data

Secure password hashing

Regular security audits and penetration testing

7.2 Organizational Measures

Access controls and authentication

Employee training on data protection

Incident response procedures

Vendor security assessments

7.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access

You can request a copy of the personal information we hold about you.

8.2 Correction

You can update or correct inaccurate personal information through your account settings or by contacting us.

8.3 Deletion

You can request deletion of your personal information. We will comply unless we have a legal obligation to retain the data.

8.4 Portability

You can request a machine-readable copy of your data.

8.5 Objection

You can object to certain processing of your personal information.

8.6 Withdrawal of Consent

Where processing is based on consent, you can withdraw that consent at any time.

8.7 Exercising Your Rights

To exercise any of these rights, contact us at privacy@polyreadai.com. We will respond within 30 days.

9. Cookies and Tracking

9.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Service functionality, authentication	Session
Preferences	Remember your settings	1 year
Analytics	Understand usage patterns	2 years

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.

9.3 Do Not Track

We currently do not respond to "Do Not Track" browser signals, as there is no industry standard for compliance.

10. International Data Transfers

10.1 Data Location

Our primary servers are located in the United States. Your data may be processed in different jurisdictions where our service providers operate.

10.2 Safeguards

When we transfer data internationally, we implement appropriate safeguards, including:

Standard contractual clauses

Data processing agreements

Compliance with applicable data protection laws

11. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via:

Email notification to your registered address

Prominent notice on our website or within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Regional Privacy Rights

14.1 European Economic Area (EEA) and UK

If you are located in the EEA or UK, you have rights under the General Data Protection Regulation (GDPR), including:

Right to access, rectify, or erase your personal data

Right to restrict or object to processing

Right to data portability

Right to lodge a complaint with a supervisory authority

Legal Basis for Processing:

Contract performance (providing the Service)

Legitimate interests (improving the Service, security)

Consent (marketing communications)

Legal obligations (compliance with laws)

14.2 California (USA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect

Right to delete your personal information

Right to opt-out of the sale of personal information (we do not sell personal information)

Right to non-discrimination for exercising your rights

14.3 Other Jurisdictions

We comply with applicable privacy laws in other jurisdictions. Contact us for specific information about your rights.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Apparent Group Limited

General Inquiries: support@polyreadai.com

Privacy Inquiries: privacy@polyreadai.com

Address: Flat/RM 05-06, 18/F, Hollywood Plaza, 610 Nathan Road, Kowloon, Hong Kong

We aim to respond to all inquiries within 30 days.

By using PolyRead AI, you acknowledge that you have read and understood this Privacy Policy.